Frequently Asked Questions
Find answers to common questions about ZVault's privacy-focused automation infrastructure.
FAQ Categories
Find the information you need by exploring our frequently asked questions by category.
General Questions
What is ZVault Automation?
ZVault Automation is a privacy-focused automation infrastructure powered by Zcash blockchain technology. We enable businesses and individuals to execute secure, private automation tasks with instant execution and no intermediaries holding your data.
How is ZVault different from other automation providers?
Unlike traditional automation providers that expose task data or standard automation services, ZVault offers true task privacy through Zcash's zk-SNARKs technology. We also offer direct execution to your shielded environment, eliminating the need for a third party to hold your data.
What tasks does ZVault support?
Currently, ZVault exclusively supports Zcash (ZEC) through shielded automation tasks. This specialized focus allows us to provide the highest level of privacy and security for all tasks. We may add support for additional privacy-focused tasks in the future.
Where can I use ZVault?
ZVault can be integrated into virtually any online business model including e-commerce stores, digital services, content creators, freelancers, subscription services, and more. If you can automate it online, you can execute tasks through ZVault.
Payments Questions
How quickly are tasks executed?
Tasks are executed as quickly as the Zcash network confirms transactions, typically within 10-40 minutes depending on network conditions. Your tasks are executed directly in your designated Zcash environment immediately upon confirmation.
Are there task limits?
Standard accounts can execute up to $10,000 USD equivalent per day with no monthly limits. Enterprise accounts can be configured with custom limits based on business needs. There are no minimum task amounts.
What are the fees for using ZVault?
ZVault charges a flat 1% fee on successful tasks, which is among the lowest in the automation industry. There are no monthly fees, setup costs, or hidden charges. Enterprise customers may qualify for volume-based discounts.
Can I receive automatic task results in fiat currency?
Currently, ZVault focuses exclusively on Zcash tasks with execution directly in your Zcash environment. Automatic conversion to fiat currencies is not supported at this time, but may be added as a feature in the future.
Security & Privacy Questions
How does ZVault protect task privacy?
ZVault leverages Zcash's zk-SNARKs (Zero-Knowledge Succinct Non-Interactive Arguments of Knowledge) to shield all task details. This cryptographic technology ensures that task metadata such as sender, receiver, and parameters remain private and are not visible on the public blockchain.
Is my task information secure?
Absolutely. When tasks are executed through ZVault, their information is protected by Zcash's encryption protocols. No sensitive task details are stored on our servers, and all task data is shielded using zero-knowledge proofs.
What security measures does ZVault implement?
ZVault implements industry-leading security practices including encrypted communications (TLS), secure API authentication, IP filtering, rate limiting, and regular security audits. Our infrastructure is hosted on secure cloud platforms with multiple layers of protection.
Can task data be subpoenaed or seized?
ZVault does not store task amounts, sender/receiver information, or other private task details, so this information cannot be provided. We only maintain minimal records required for operational purposes, such as API usage statistics and account information.
Integration Questions
How do I integrate ZVault with my website?
ZVault offers multiple integration options: 1) Pre-built automation buttons for simple implementations, 2) REST API for custom integrations, and 3) Plugins for popular e-commerce platforms. Our documentation provides step-by-step guides for each method.
Which e-commerce platforms are supported?
We currently offer official plugins for WooCommerce, Shopify, Magento, and OpenCart. Our REST API can be used to create custom integrations with any platform. More official plugins are being developed based on user demand.
Do I need technical knowledge to use ZVault?
Basic technical knowledge is helpful but not required. Our pre-built automation buttons require minimal setup - just copy and paste a snippet of code. For more complex integrations, some development experience is beneficial, or you can work with a developer familiar with API integration.
How do webhooks work with ZVault?
Webhooks are HTTP callbacks that notify your system when a task event occurs. When a task is completed, ZVault sends a webhook notification to your specified URL with task details. This allows your system to automatically update orders, deliver digital products, or trigger other business processes.
Account Questions
How do I create a ZVault account?
Creating a ZVault account is simple: 1) Visit our signup page, 2) Enter your email and create a password (or sign up with Google), 3) Verify your email address, 4) Enter your business details and Zcash address, 5) Set up your webhook URL. The entire process takes less than 10 minutes.
What information do I need to provide when signing up?
To create a basic account, you'll need to provide: 1) Your email address, 2) Your business name, 3) Your website URL for webhook verification, and 4) A Zcash shielded address (zs...) where you want to execute tasks.
Can I have multiple Zcash addresses for different tasks?
Yes, ZVault allows you to set up multiple task destinations for different product lines, websites, or business divisions. You can configure different Zcash addresses for various automation buttons or API endpoints through your dashboard.
How do I update my account information?
You can update your account information, including your business details, Zcash address, webhook URL, and API settings through the ZVault dashboard. Changes to critical settings like task addresses require re-authentication for security.
Support Questions
How can I get help with ZVault integration?
We offer multiple support channels: 1) Comprehensive documentation at docs.zvault.com, 2) Email support at support@zvault.com, 3) Live chat during business hours, and 4) Video tutorials on our YouTube channel. Enterprise customers also receive access to dedicated support specialists.
Does ZVault offer technical support?
Yes, our technical support team is available to help with integration issues, webhook configuration, and general troubleshooting. Standard support is available through email with a 24-hour response time. Premium and Enterprise accounts receive priority support with faster response times.
What should I do if a task doesn't execute?
If a task doesn't execute in your environment, first check the task status in your ZVault dashboard. If the task shows as confirmed but hasn't executed, contact our support team with the task ID. We'll help track and resolve the issue promptly.
Are there resources to help with integration?
Yes, we provide extensive resources including detailed documentation, integration guides, code examples, SDKs for popular programming languages, and video tutorials. These resources cover everything from basic setup to advanced integration scenarios.
How do I report a security issue?
If you discover a security vulnerability, please contact us immediately at security@zvault.com with detailed information. We have a responsible disclosure policy and work quickly to address security concerns. Please encrypt sensitive information using our PGP key available on our security page.
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Additional Resources
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